Return & Refunds Policy

Our standard policy is that all sales are final, return and refunds are not typically offered. However, exceptions may be made in the following cases:

  • Defective Products Under Manufacturer’s Warranty: If you receive an Apple product that is found to be defective and is still covered by the manufacturer’s warranty, we will guide you through the process of contacting the appropriate Apple warranty center for assistance. Alternatively, we may offer to facilitate the return of the defective unit to the warranty center on your behalf.
  • Out-of-Stock Items (Online Payments Only): In rare cases where you have made an online payment for a product and it is subsequently discovered that the item is out of stock, we reserve the right to issue a refund for the purchase amount
Refund Process
  • Defective Apple Products Under Warranty: We will provide you with the necessary information and assistance to contact the Apple warranty center.
  • Out-of-Stock Items for Online Payments: We will initiate the refund process on your behalf.

Shipping Policy

  • Order Processing: All orders are processed and shipped immediately upon receipt of payment, unless otherwise communicated.
  • Delivery Times:
    • Within Nairobi: Delivery takes up to 2 hours.
    • Outside Nairobi: Delivery takes up to 24 hours.
  • Courier Services: Deliveries outside Nairobi are handled by third-party courier service, Wells Fargo.

Privacy Policy

Information Collection: When you fill out our repair form, chat with employees, or purchase items, we may ask for personal information to enhance our service. This includes:

  • Account Information: Apple ID, email, registered devices, account status, and age.
  • Device Information: Device serial number, browser type.
  • Contact Information: Name, email, physical address, phone number.


Use of Information: Apple Center uses your information to:

  • Communicate with you.
  • Notify you about repair progress.
  • Arrange delivery of products.
  • Diagnose device issues.
  • Process payments.

Your information will not be sold, exchanged, or transferred without your consent. It may also improve our website based on your feedback.


Sharing Personal Data: We may share your data with service providers acting on our behalf, or as required for national security, law enforcement, or other public importance issues. Our service providers must handle data per this policy and delete it after fulfilling our request. We do not share personal data with third parties for marketing purposes.

Data Protection: We use administrative, technical, and physical safeguards to protect your personal data, constantly improving these measures to keep your data secure.

Cookies and Technologies: Our website uses cookies, pixel tags, and web beacons to understand user behavior, measure ad effectiveness, and improve user experience.