Frequently Asked Questions

Most Frequently Asked Questions at Apple Center Ke

Yes, we do offer both pickup and delivery services for both sales and repairs through trusted riders and Fargo Courier Limited (WellFargo) for outside Nairobi.

All our products are dispatched after Full payment is done since we use third party delivery companies ie Wells Fargo.

Unfortunately no since a warranty is only applicable where there is a manufacturers warranty.

We deal with Genuine Apple products from selling to Repairs.

Yes, we do provide allow payments in instalments through third-party product financing entities like Aspira.

We are a retail outlet and don’t have wholesale services at the moment but with time it’s something on our To Do List.

Our opening hours are from 8:00 am to 6:00 pm Monday to Friday, 9.00 am to 5.00 pm on Saturday and remain closed on Sunday. On holidays we work from 9:00 am to 4:00 pm.

We are located on the 6th Floor of Rehema House, Standard Street, Nairobi, Kenya. Rehema house is behind Sarova Stanley. After the lift, take the door to your left. You’ll see Apple Center Ke straight ahead. Here is the Google maps link. https://goo.gl/maps/McYuds34sEPYM1u1A

Yes. However, with the exception of a few products that are only purchased on order.

Due to Apple’s policies on privacy and security, we don’t deal with account recovery. However, you can recover a password if you have access to the email that created the Apple ID account.

You can conveniently find all the prices for our products on our website by searching or navigating via the menu at the top. Prices are updated frequently.

No. That goes against Apple’s policies.

Unfortunately no. According to Kenyan law that’s a case that should be handled by the police. Please report to the DCI offices. As a precautionary measure, we encourage that you insure all your products from loss or theft.

Yes. Most certainly. Visit our trade-in page for more information. We give our customers the option of saving some money on their new purchase by trading in their current device.

Trade-in your device